Customer Support & Contact Information
Framenestpro is committed to providing reliable customer support and transparent communication regarding our digital products and services. If you require assistance regarding your purchase, digital delivery, licensing, technical support, or legal policies, please contact us using the details below.
Business Information
Brand: Framenestpro
Business Address: Sluisstraat 79, 3000 Leuven, Belgium
Email: extreme@driftpeakride.com
Telephone: +32 471561222
All products and services available on this website are operated directly by Framenestpro.
Customer Support Services
Our support team is equipped to assist with:
General enquiries regarding our digital games and services;
Questions relating to digital delivery and product access;
Technical support for purchased products;
Billing, payment, and refund enquiries;
Licence and intellectual property compliance enquiries;
Privacy and data protection requests;
Questions concerning our Terms, Refund Policy, or other legal documentation.
We guarantee a response to all customer support, technical, and legal enquiries within 24 hours.
Digital Delivery Notice
Framenestpro supplies digital products exclusively. No physical goods are manufactured, stocked, or shipped, and no courier or delivery tracking number is provided.
Digital delivery commences automatically once payment has been successfully authorised and may include downloadable files, licence activation, or access to digital game content. In the event of an automated system disruption, our technical support team will manually resolve the issue and ensure access is provided within 24 hours of notification.
In accordance with Article 16(m) of Directive 2011/83/EU (Consumer Rights Directive), by completing your purchase and requesting immediate digital delivery, you expressly consent to the immediate supply of digital content. You acknowledge that once digital delivery has commenced, you irrevocably waive your statutory 14-day right of withdrawal, cancellation, and refund. Except where mandatory applicable law provides otherwise, purchases become final once digital delivery has begun.
One-Time Payments
Unless expressly stated otherwise, every purchase made through this website is a single, one-time transaction. Framenestpro does not apply recurring subscriptions, automatic renewals, or periodic billing to standard digital game purchases. Each payment relates solely to the specific digital product selected by the customer at checkout.
Digital Licence and Intellectual Property
The purchase of any digital product grants the customer a limited, personal, non-exclusive, non-transferable, and revocable licence to use the purchased content solely for private, non-commercial entertainment purposes.
Customers acquire a right to use the digital content only and do not obtain ownership of the software, source code, artwork, graphics, music, sound effects, trademarks, game assets, or any other intellectual property. All copyrights and intellectual property rights remain the exclusive property of Framenestpro or its licensors.
Without prior written permission, users must not extract, reproduce, distribute, copy, modify, reverse engineer, decompile, publish, sublicense, or use any part of the digital products for commercial purposes. Any unauthorised use may result in immediate termination of the licence and the pursuit of any legal remedies available under applicable law.
Framenestpro respects the intellectual property rights of others. If you believe any content provided through our services infringes upon your copyright or trademarks, please submit a formal notice to extreme@driftpeakride.com. All compliance enquiries are reviewed and addressed within 24 hours.