This Refund Policy applies to all digital products and services provided by Framenestpro through this website. By placing an order, you acknowledge that you have read, understood, and accepted this Refund Policy.
- Merchant Information
Business Name: Framenestpro
Business Address: Sluisstraat 79, 3000 Leuven, Belgium
Email: extreme@driftpeakride.com
Telephone: +32 471561222
All products and services are supplied directly by Framenestpro.
- Digital Products Only and Intellectual Property Assurance
Framenestpro supplies downloadable single-player digital games and related digital entertainment content exclusively. All digital products offered are 100% original, proprietary, or fully legally licensed for commercial distribution by Framenestpro. No physical goods are sold or shipped. All purchases are delivered electronically through digital download, licence activation, or online account access. Accordingly, no courier service, shipping documentation, or physical delivery tracking number exists for any transaction. - Immediate Digital Delivery
Digital delivery begins automatically once payment has been successfully authorised. Delivery may include:
Digital download access;
Licence activation;
Account access;
Access to purchased game content.
Delivery is deemed complete once the purchased digital content has been made available to the customer.
- Waiver of the Statutory Right of Withdrawal
In accordance with Article 16(m) of Directive 2011/83/EU (Consumer Rights Directive), digital content supplied electronically is exempt from the statutory right of withdrawal where the customer has expressly requested immediate performance and acknowledged the consequences. By completing payment and requesting immediate digital delivery, you expressly:
Request the immediate supply of digital content;
Consent to the immediate performance of the contract; and
Acknowledge and agree that once digital delivery has commenced, you irrevocably waive your statutory 14-day right of withdrawal, cancellation, and refund, except where mandatory applicable law provides otherwise.
Once digital delivery has begun, the purchase becomes final.
- Refund Eligibility
Because our products consist entirely of digitally supplied content, refunds are generally unavailable after digital delivery has commenced. Refund requests may only be considered where required by mandatory applicable law or in the following limited circumstances (which must be reported to us within 14 days of the transaction date):
Duplicate payment processed for the exact same order;
Payment processed due to a verified system error;
Digital delivery cannot be completed due to a confirmed technical fault on our end that cannot reasonably be resolved.
All refund requests are reviewed individually. Submitting a request does not guarantee approval.
- Non-Refundable Circumstances
Refunds will strictly not be granted in the following circumstances:
Change of mind;
Accidental purchases;
Personal preference;
Failure to read product descriptions;
Unsupported hardware or software;
Internet connectivity issues outside our control;
Completed downloads;
Activated licences;
Partially or fully used digital products;
Purchases made after digital delivery has commenced;
Failure to meet published minimum system requirements.
- One-Time Purchases
Unless expressly stated otherwise, all purchases made through this website are processed as one-time transactions. Framenestpro does not apply recurring subscriptions, hidden fees, or automatic renewals to standard digital game purchases. Each payment applies only to the digital product selected by the customer. - Licence and Ownership
Every purchase grants the customer a limited, personal, non-exclusive, non-transferable, and revocable licence to use the purchased digital content solely for private, non-commercial entertainment purposes. Purchasing a digital product does not transfer ownership of the software or any intellectual property. All software, source code, graphics, artwork, music, sound effects, animations, trademarks, logos, and all related intellectual property remain the exclusive property of Framenestpro or its authorised licensors. Customers must not copy, extract, reproduce, modify, reverse engineer, decompile, redistribute, sublicense, publish, or commercially exploit any part of the products without prior written permission. - Fraud Prevention, Payment Disputes, and Chargebacks
To protect against unauthorised transactions, our payment gateway utilises 3D Secure verification and advanced fraud-prevention protocols. Customers are strongly encouraged to contact Framenestpro directly before initiating a payment dispute or chargeback with their bank. Where digital delivery has been completed, Framenestpro reserves the right to respond to any chargeback by providing the payment provider with comprehensive evidence, including:
Payment confirmation;
Transaction records and timestamps;
Licence activation logs;
Download records;
Account access records;
IP address logs and device information;
Customer communications.
Fraudulent or abusive chargebacks will result in the permanent termination of access to purchased digital content and may be subject to further legal remedies under applicable law.
- Privacy
Personal information submitted in connection with refund requests or purchases is processed in accordance with our Privacy Policy and the General Data Protection Regulation (EU) 2016/679 (GDPR). Information is used solely for payment processing, digital delivery, fraud prevention, customer support, legal compliance, and website security. Framenestpro does not store customers’ complete payment card details. - Age Requirement and Authorisation
Our website, products, and services are intended exclusively for individuals aged 18 years or older. By placing an order, you confirm that:
You are at least 18 years of age;
You possess legal capacity to enter into binding contracts;
You are the authorised cardholder or have explicit permission from the cardholder to use the selected payment method.
Transactions reasonably believed to have been made by minors without proper authorisation, or flagged by our anti-fraud system, may be refused, suspended, or cancelled.
- How to Request Assistance
If you believe your order qualifies for review under this Refund Policy, please contact us immediately before contacting your payment provider. We guarantee to respond to all legitimate requests within 24 to 48 hours during normal business days.
Please include:
Your full name;
The email address used for the purchase;
Order or transaction reference;
A description of the issue;
Any relevant supporting information.
Contact Details:
Framenestpro
Address: Sluisstraat 79, 3000 Leuven, Belgium
Email: extreme@driftpeakride.com
Telephone: +32 471561222
- Changes to This Refund Policy
Framenestpro reserves the right to amend this Refund Policy at any time to reflect operational, legal, or regulatory changes. The latest version published on this website shall apply to future purchases unless mandatory law requires otherwise.